Guanghu Cui was poring over his TD Bank statements in March, preparing to pay taxes for his small immigration consulting firm in Oakville, Ont., when he noticed a $1.50 fee for sending an e-transfer.

It was surprising, because when he’d opened his business account three years ago, his financial adviser told him the plan included five free transactions a month and he’d never exceeded that number.

Cui complained and eventually TD said it would reimburse him for the fees and compensate him for his “frustration and inconvenience.”

But when the paperwork arrived for Cui to sign, it included a condition saying he must “keep it confidential.” While he could speak about the dispute, he would not be allowed to tell anyone that TD had offered compensation.

Cui emailed TD to say he wouldn’t take the offer if the bank didn’t drop the gag order.

“I was told the offer is final and there’s no room for negotiation… take it or leave it,” said Cui. “That is just unfair. And that is unethical.”

  • applepie@kbin.social
    131·
    6 months ago

    These clowns really disrespect this Chad… Why would sign something like this off for 50 bucks haha

    I would rather take it to the court of public opinion so people know what we are dealing here with. Document it so down the road if there litigation … They can get fucked with a search query haha

    • GreyEyedGhost@lemmy.ca
      10·
      6 months ago

      Sue them in small claims court. It’s $1.50, will cost them hours of their time if they don’t default, the judge will just love seeing that NDA, and you will get your small financial victory with a greater moral victory. Then you take it to the press again so everyone gets reminded to check their bank statements and maybe do it dozens more times.

      • applepie@kbin.social
        4·
        6 months ago

        I never taken it to court but I deff made them do their paper work over shit like this and has got to have coat them thounsands of dollars to get various paper pusher to comply with my legally supported requests.