• I had the same fucking experience setting up a modem. I was doing everything on their instructions, but it simply won’t register on the network. Customer service kept trying to get me to rent their first party modem. I had to spend almost a day, calling 4 separate times until finally someone forwarded me to an engineer. And boom, fixed in 30 seconds.

      • dlok@lemmy.world
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        9 months ago

        I always keep the isp provided router for the rare case i need support. On the flip side if the problem goes away it’s a me problem.

    • Imgonnatrythis@sh.itjust.works
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      9 months ago

      Please try uninstalling your OS and all applications, reinstall, unplug your modem, blow on it, and plug it back in. Call us back after you’ve done that and after waiting in the queue for an hour give this reference number to an associate who will promptly tell you there are no notes on your case but they will be happy to start from the beginning with you.

    • 0x4E4F@sh.itjust.works
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      9 months ago

      A stuffed penguin doll and a poster of some bearded dude with a swords.

      Perfect! Put her on.

      🤣🤣🤣🤣🤣