Apple's lawyers argued that an angry customer "omits details" about a so-called "walk" where condensation built up in his AirPods Max, and that moisture in the company's flagship headphones is simply "more noticeable" than in competitors' models.
I am quite sure this is a legal issue. If they admit the mistake, probably customers in many countries would be allowed a free replacement or refund. And then shareholders would sue the company because it is mandatory to work on maximising profit.
Sad, but true. If a CEO is not maximising profit, then the shareholders can sue, and the board (who represent the shareholders) can replace the CEO.
I wish this structure had a longer term view so that a CEO can also do what’s right - such as make decisions that might lose money now, but have a greater long term value (where value is not only defined by share price, but also things like goodwill, reputation etc).
I am quite sure this is a legal issue. If they admit the mistake, probably customers in many countries would be allowed a free replacement or refund. And then shareholders would sue the company because it is mandatory to work on maximising profit.
Sad, but true. If a CEO is not maximising profit, then the shareholders can sue, and the board (who represent the shareholders) can replace the CEO.
I wish this structure had a longer term view so that a CEO can also do what’s right - such as make decisions that might lose money now, but have a greater long term value (where value is not only defined by share price, but also things like goodwill, reputation etc).