[image// text reading “End your free trial You still have 29 remaining days in your free trial. Once you cancel, you will lose access to the apps in your free trial.” with a button that says cancel trial]
did i say mildly infuriating? i meant rage inducing. companies that don’t let you cancel recurring billing at the end of the trial who hurt you? stop making me remember to go in at the 28th day to cancel…
yes, it is adobe. shocker.
Story time:
I worked for an insurance company a long time ago. We sold insurance for 1, 2 or 3 years, and each year we would prompt the user to extend.
At some point we changed to a yearly subscription that you could cancel at any time and even get a prorated refund. This made us substantially more money because far more people would forget to cancel their subscription than there were people committing or extending to 3 year insurance. So the number of users reaching the max of 3 years increased.