My take on this is no they don’t. As long as they are truthful they only report on the quality of the product and prevent many people of spending a lot of money from losing it by buying something that doesn’t work.
If your product is shit your company does not deserve to be shielded from the backlash, this is the core of (classic) capitalism after all.
He does excellent reviews and stuff in general.
I actually watched it before the ‘controversy’ and I think it certainly was a fair assessment. He clearly states the goal of the product and where it falls short. None of his criticism seems unreasonable.
Clearly, it’s trying to be an always-online communication, assistant and logging badge. Like a Star Trek commbadge on steroids. In theory, that’s a product that I’m very interested in. But when features are structurally unsound or actively annoying to use, well, I’m going to stick with the phone I’ve got.
Ironically, his ‘bad review’ got me interested to see what a version 2 will be like. Assuming they make it that far.