For months, Lloyd Walker would regulary get a new coin in the mail. Eventually, Walker says he didn’t bother to look — he already knew what was inside the padded white envelopes.
The packages from the Bradford Exchange, an American company that’s been selling collectibles, trinkets and jewelry since the 1970s, had been coming to his St. John’s home since July.
Walker said he didn’t knowingly sign up for any subscription program, nor does he want the coins he received. But despite writing to the company to cancel, Walker continued to be charged.
With the exception of Ontario, which is beefing up consumer protection legislation, Canada has poor consumer protection legislation, said Tamblyn Watts.
I know it can get you in trouble but things like this, a gym membership, your NYT subscription… anything that’s harder to cancel than commence should let you reverse the charge without penalty.
Asymmetric enrollment systems need to fucking die. If I can subscribe online but need to call some understaffed hotline that’s been instructed to try everything to keep me from canceling between the hours of 3:23 and 3:24 AM local time then fuck you, fuck you with a rusty dildo.
A dozen years ago I worked at a call centre. One of our clients was a company that pulled this crap. Every one of us who worked that account dreaded those calls, mostly because we understood their anger … but it was hard having it directed at us (Canadians) by American customers.
I hated that job.
I am extremely glad you got out!
Me too. :)
Spectrum does this with service downgrades. I can upgrade with a click online, but I have to call to downgrade, and they inevitably try to persuade you to at least keep your current tier if not upgrade again.
Interestingly a lot of gyms now refuse to charge a credit card and insist on providing ACH access to a bank account, because the credit card has more consumer protections on it.
Yup… fucking scumbag businesses!