Klarna says its AI assistant does the work of 700 people after it laid off 700 people::undefined

  • eskimofry@lemmy.worldEnglish
    121·
    8 months ago

    To be fair if your human agents are earning a 0 you can only go up from there. So switching to AI is a no-brainer (lol)

    • tb_@lemmy.worldEnglish
      9·
      8 months ago

      If your human agents are earning a 0 perhaps they’ve been given too little time, too little training, and too little tools to resolve the customer’s case.