I also reached out to them on Twitter but they directed me to this form. I followed up with them on Twitter with what happened in this screenshot but they are now ignoring me.

  • Echo Dot@feddit.uk
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    7 months ago

    That all loads of companies that do. In this case it would be better because it would actually understand what constitutes an email rather than running some standard script with no comprehension of what it’s doing.

    The difference between AI and automated script responses is AI is actually thinking at some level.

    • doctorcrimson@lemmy.today
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      7 months ago

      I think AI generally tries to bullshit more often than participating in what the user wants to accomplish. It would be like speaking with customer support who don’t actually work for the company, is a pathological liar, and have a vested interest in making you give up as fast as possible.

      • Echo Dot@feddit.uk
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        7 months ago

        That’s not what AI is though.

        An AI is pretty good and doing whatever it’s programmed to do it’s just you have to check that the thing it’s programmed to do is actually the thing you want it to do. Things like chatGPT our general purpose AI and essentially exist more or lesses a product demonstration than an actual industry implementation.

        When companies use AI they use their own version on their own trained data sets.